Fixbridge Global Private Limited ("Vyuh", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what we collect, how we use it, and the rights you hold as a user of our website and mobile applications (together, the "Platform").
1. Information We Collect
We collect information you provide directly, along with information generated as you use the Platform:
- Account details: name, phone number, email address, and city.
- Purchase records: invoices, receipts, and product details you upload or capture.
- Warranty and service data: warranty terms, AMC contracts, service requests, and repair history.
- Payment information: processed by our payment partner, Razorpay. We do not store your card, UPI, or bank details on our servers.
- Device and usage data: device type, app version, IP address, and general usage patterns, collected to improve reliability and security.
2. How We Use Your Information
Your information helps us:
- Create and maintain your digital ownership records and warranty vault.
- Send timely reminders for warranty expiry, AMC renewal, and service due dates.
- Connect you with verified service technicians when you request a repair.
- Process payments securely through Razorpay for premium plans.
- Improve the Platform, fix bugs, and prevent fraud or misuse.
- Communicate important updates about your account or our services.
3. Data Sharing
We do not sell, rent, or trade your personal data to any third party for marketing purposes. We share information only in these limited circumstances: with verified service technicians you choose to engage, with Razorpay solely to process payments, with cloud infrastructure providers who host our data under strict confidentiality agreements, and when required by law or a valid order from an Indian judicial or government authority.
4. Data Storage and Security
All personal data is stored on servers located within India. Data is encrypted in transit and at rest using AES-256 encryption, the same standard used across the banking industry. Access to your data is restricted to authorised personnel on a strict need-to-know basis.
5. Your Rights Under the DPDP Act
In accordance with India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Withdraw consent for specific processing activities at any time.
- Request deletion of your account and associated personal data.
- Nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, write to us at dev@fix-bridge.com.
6. Cookies and Tracking
Our website uses essential cookies to keep you signed in and remember your preferences, along with limited analytics cookies to help us understand how the Platform is used. You can control or disable cookies through your browser settings, though some features may not function correctly without them.
7. Children's Privacy
Vyuh is intended for use by individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal data, please contact us so we can remove it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through the app or by email, and continued use of the Platform after such changes constitutes acceptance of the updated policy.